Job Location: Hershey PA or Remote
Summary:
Serves as Quality & Regulatory Compliance (QRC) representative for Hershey Salty co-manufacturing/co-packaging facilities. Under
minimal guidance, leads quality programs and complex assignments. Serves as a resource for multiple facilities with respect to Global Food
Safety Standards, food safety regulations, weight control, sanitary design, allergens, cleaning, incident management and other related
matters.
Examples include auditing and assessing quality programs, troubleshooting issues of high complexity; interaction with regulatory officials on
behalf of Hershey; working on cross functional teams (Marketing, Legal, etc.) on short or long-term assignments with respect to complex
QRC situations (i.e. innovation, regulatory changes, quality incidents, etc.).
This position is within the Quality and Regulatory Compliance Department in the Hershey Salty division. This is a corporate based position.
Major Duties/Responsibilities:
Project, Plant and New Product Support: Acts as QA representative on cross functional project teams, complex assignments and
engineering projects including new manufacturing lines. May coordinate new product efforts from initial test runs to full-scale production to
assure integrity of systems. Influence food safety and quality systems for new products/new manufacturing lines at external partners to meet
company and regulatory requirements.
Auditing: Conducts quality systems audits across Supply Chain to provide assessments of adequacy and issues recommendations or
guidelines to ensure compliance standards are met. Provide audit summaries to Hershey's Senior Management and/or external business
partners.
Training: Develops and/or implements training programs to assure compliance and understanding of internal quality expectations and
regulatory compliance.
Incident Management: Leads troubleshooting incidents of high complexity with the potential large financial or regulatory impacts. Manage
product holds and facilitate root cause analysis and develop corrective and preventive actions. Partner with cross functional groups
(Manufacturing, Marketing, Legal, etc.) and external business partners to ensure communications and action plans are established. Ensure
timely and cost-effective resolutions are achieved.
Formula Reviewer and Ingredient/supplier Management: Review and approves new product formula, assures that the suppliers and
ingredients are approved by the HSY company standards.
Continuous Improvement: Facilitate process/procedure improvement sessions related to: incident management, serious product quality
issues, and overall quality system improvements.
Subject Matter Expert: Generalist with broad based knowledge in multiple areas including regulations, industry practices, Global Food
Safety Initiative, quality systems, data management, manufacturing processes, development of policies and procedures, and ability to
implement as required. Expected to provide leadership for specific programs, project management, training, and coaching of external
quality teams. Assures compliance to the HSY Standards.
Sales Primary Contact: Handles all the external client's quality and regulatory requirements, escalates potential issues, communicates new requirements to both Quality and Regulatory and executes changes in the Internal or external plants to comply with client expectations and HSY standards.
Scope of the Position:
Minimum knowledge, skills and abilities required to successfully perform major duties/responsibilities:
Minimum Education and Experience Requirements:
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Nearest Major Market: Harrisburg